Yuav ua li cas sau ntawv ib tsab ntawv "khaub thuas hu". Cov tsab ntawv ( "khaub thuas hu"): Piv txwv li

Cov kev muag khoom muaj feem ntau siv "khaub thuas hu." Nrog lawv pab, koj yuav tau zoo muag ib yam khoom, ib qhov kev pab, ib lub sij hawm rau ntxiv kev sib tham ntawm lub deal. Nyob rau hauv tej rooj plaub, ua "khaub thuas hu" yog siv scripts. Yuav ua li cas yog nws? Yuav ua li cas yog cov kev rau lawv zoo koom tes?

Yuav ua li cas yog lawv rau?

Ib me ntsis ntawm kev tshawb xav. "Mob khaub thuas hu" - yuav ua li cas nws txawv los ntawm lub "kub"? Nws yog heev yooj yim. Nws yuav ib tug kev sib tham nrog ib tug neeg los yog lub tuam txhab uas ua li no, ib tus neeg hu tsis tau mus (tej thaj chaw deb acquaintance). Nyob rau hauv lem, lub "kub" hu "- yog ua hauj lwm tawm ntawm uas twb muaj lawm hu rau liaise nrog ib tug khub los yog mus nkag rau hauv tshiab muas nrog nws.

Ua tau, dab tsi li koj xav "khaub thuas hu" scripts uas peb yeej yuav tau mus kawm? Yuav ua li cas yog lawv cov tswv yim efficiency rau lub lag luam? Kws txawj nco ntsoov: kev siv ntawm "khaub thuas hu" - ib tug ntawm cov feem ntau pheej yig thiab siv tau kev muag khoom hom kev kawm. Cov txheej txheem no yog tsim los, saum toj no tag nrho, txuag tswj lub sij hawm los ntawm kev siv rau tus kawm ntawv. Cov kev koom tes ntawm ntau lwm yam kev muag khoom raws (xws li, piv txwv li, tis) tsis yeej ib txwm muab ib tug piv nyhuv.

Muaj ntau cov kws txawj yeej paub hais tias: kev sib txuas lus nrog cov neeg muas zaub, xws li, tsis muaj kev xav txog cov "khaub thuas" hu, los yog hais tias lub "kub" - ib qho ntawm lub ntsiab rau kev ua lag ua luam kev vam meej. Tsis kawg vim hais tias qhov cuab tam, raws li txwv mus rau ntau yam hom hluav taws xob raws (kev tes hauj lwm, e-mail), txaus rau lub ntuj tib neeg yuav tsum tau - mus tham nrog lawv tus kheej zoo.

nws cia li

"Mob khaub thuas hu" yuav ua rau ib qho yooj yim. Thaum kawg yog los ntawm ib tug kev taw tes ntawm view, vim hais tias cov qub xov tooj yog nyob rau hauv yuav luag tag nrho cov chaw ua hauj lwm. Nws yog ib qho yooj yim los mus ua kom lawv kuj nyob rau hauv cov nqe lus ntawm kev npaj. Txawm yog hais tias tus neeg yog tsis siv los sib txuas lus hauv xov tooj, nws muaj ib tug loyal pab - npaj txhij tsab ntawv. Los yog, nyob rau hauv lwm yam lus, cov tsab ntawv. "Mob khaub thuas hu" nrog nws yuav yuav luag ib tug niaj hnub txoj hauj lwm, tab sis nyob rau tib lub sij hawm incredibly exciting. Yog hais tias peb thov ib tug zoo tsab ntawv, "khaub thuas hu" yuav pab kom zoo heev. Tab sis dab tsi yog qhov yuav uas peb siv scenarios muab muag khoom?

secrets

Ib qho ntawm feem ntau cov hom phiaj, uas yog npaj los daws kom tau ib tug txias hu tsab ntawv, - lub sij hawm ntawm lub rooj sib tham nrog tus neeg hu uas qhov kev sib tham no. Hais tias yog, tej zaum, nrog ib tug tej zaum neeg lub tuam txhab. Nyob rau hauv tej rooj plaub, tus neeg saib xyuas yuav siv tau, ua "khaub thuas hu", kev muag khoom scripts nyob hauv cov ntshiab daim ntawv no, yaum cov neeg mus yuav ib yam dab tsi tsis muaj ib tug lub rooj sib tham. Nws tag nrho cov nyob rau cov kev teeb meem thiab cov specifics ntawm cov khoom muag los yog cov kev pab cuam.

Yog li ntawd, xaiv qhov zoo tshaj plaws tsab ntawv, koj yuav tsum ua kom paub tseeb tias nws yog haum rau peb, raws li nyob rau hauv tag nrho cov kev. Peb nyeem cov tsab ntawv thiab txiav txim siab seb nws yog pom kom tau raws li los yog zoo dua txiav cia li rau kev muag khoom. Tom qab kev kawm no qauv ntawm tsab ntawv.

kws ua zaub mov yuav tsum tau

Cov kev muag khoom xyaum tsom rua lub sis tus thawj tswj ntawm lub tuam txhab uas ua tau cov khoom thiab cov kev pab cuam, thiab tib neeg kev txiav txim siab-txiag nyob rau sab ntawm tus neeg lub tuam txhab. yog lub taub hau ntawm ib tug top-level nquag, thiab hu mus rau nws ncaj qha txoj kev uas yog tsis ib txwm ua tau. Muab rau cov neeg ua hauj lwm, uas yog nqa tawm "khaub thuas hu", lub scripts yog tej zaum muab faib ua ob subspecies. Cov Thawj zaug ntawm lawv yog zoo tshaj plaws ua nyob rau hauv thiaj li yuav ua tau ib tug kev sib tham nrog cov "thawj coj". Qhov thib ob, nyob rau hauv lem, muaj cov lus qhia uas siv rau ib tug sib tham nrog tus neeg ua kev txiav txim siab. Nyob rau hauv thawj scenario, qhov muag saib xyuas feem ntau yog communicates nrog cov neeg, uas nws raws li txoj cai nrog hwm rau lub "thawj coj" yog chiv tsis paub hais tias. Raws li, qhov mechanisms tej zaum yuav muab nyob rau hauv tsab ntawv, los ntawm cov uas tus neeg hu Scouting official peev xwm ntawm tus neeg uas nws yog ntshaw kom tham.

Yog li, peb, raws li cov specifics ntawm qhov teeb meem, txiav txim uas yog ib feem ntawm tsab ntawv siv - tus thawj los yog tus thib ob tam sim ntawd. Tom qab pib ua tib zoo kawm txog cov scenario cov ntsiab lus. Peb tsom xam raws li qhov uas nws yuav pab tau zoo.

Efficiency kev scripts

Peb muaj ib tsab ntawv. "Mob khaub thuas hu" - lub ntsiab lub cuab tam. Yuav ua li cas los xyuas kom meej qhov tshwm sim? Yuav ua li cas yog cov kev ua tau zoo rau kev tsab ntawv? Peb pom zoo hais tias neeg ua hauj lwm ua ntej peb - ib tug kev sib tham nrog tus neeg ua kev txiav txim siab. Peb tau hu ua mus txog "tus thawj coj" thiab peb muaj nws ncaj qha xov tooj.

1. Npaj-ua tsab ntawv "khaub thuas hu" yuav tsum feem ntau muaj ib tug siv rau ib tug tseem ceeb newsworthy hu rau. Kws txawj ntseeg tau hais tias ib tug zoo tsab ntawv tsis muab rau ncaj hais txog ntawm lub hom phiaj ntawm qhov hu rau, uas yog muag los yog ib tug lub rooj sib tham nrog ib tug neeg txiav txim siab. Nws yog ib qho tseem ceeb tias cov tsab ntawv tau sau ib kab lus uas tsawg kawg yog xyuas kom meej tias tus neeg saib xyuas ntawm lub chaw reacted nrog tsis muaj ab tsi tham.

Luv qauv tsab ntawv no hu xov tooj, uas yog tau nyiam tus neeg uas nyob rau lwm yam kawg: ".. Zoo yav tav su Peb lub tuam txhab koom nyob rau hauv kev muag khoom ntawm txoj kev khaws cia loj nyiaj ntawm computer ntaub ntawv Nws tej zaum yuav nthuav rau koj?". Nyob rau hauv qhov tseeb, peb muag lag luam wholesale stick. Tab sis yog hais tias peb mus lees txim: "Kuv xav kom muaj koj mus yuav ib tug stick", lub interlocutor yog yuav tsis kam mus ntxiv rau kev sib tham, vim hais tias infopovod tsis ntsees "thawj".

2. Cov tsab ntawv yuam ua hauj lwm kom muab rau ib tug sib tham, tsis yog ib tug monologue. Tag nrho cov rooj plaub uas lub interlocutor, Yog hais tias qhov kev sib tham tau pib, raws li ib tug txoj cai, muaj tej yam lus nug, kev xav, kev txiav txim. Nrog cov neeg uas muaj feem xyuam rau kev sib tw. Nws yuav hais tias, "Oh, kuv tsis xav tau ib tug flash card, kuv siv kiag li lawm los" Cov tsiaj ntawv Electronics ", nws suits kuv zoo kawg nkaus." Lig tsis tsim nyog hais tias nyob rau hauv tsab ntawv twb yim pab xws li: "Yuav ua li cas koj txhais li cas," niam ntawv "- yog lub xyoo pua xeem!". Nws yog tsim nyog los saib taus cov tswv yim, thiab, tseem ceeb tshaj, cov kev xaiv ntawm lub interlocutor.

Piv txwv li tsab ntawv "khaub thuas hu" los kho ib: "Ib tug zoo xaiv Koj puas xav mus saib ib tug ntaus nrog paub piv rau lub hom ntawm cov khoom yam ntxwv?"

3. Ua raws li cov lus qhia ntawm tsab ntawv tau ua rau ib tug tshwm sim. Yuav kom ib tug ntawm peb. Tus thawj - tus tsis pom zoo. Ntxiv mus, nws yog tsis tsim nyog yuav tsum tau meej pem nrog tus txheem, uas feem ntau cov feem ntau yog: "Yog tsis muaj lub sij hawm, thov txim." Qhov thib ob - ib tug lub rooj sib tham. Nyob rau hauv thiaj li yuav qhia tus pas rau hauv lub taub hau surpassing competitors nyob rau hauv cov yam ntxwv. Peb - pom zoo los tham tom qab.

Qhov no, ntawm chav kawm, tsuas yog ib tug ob peb yooj yim kev. Peb yuav tsum tam sim no npaj mus rau ib tug ntau ncua piv txwv koom tes ntawm tas scripts ntawm xov tooj muag khoom. Txhua lub tswv yim uas yuav pab cov interlocutor kev txiav txim siab. Qhov ntawd yog qhov logic ntawm tsab ntawv no ua tau uas kub siab rau ib tug los yog lwm yam uas tau hnov txog cov kev pab cuam ntawm muag ib yam khoom los yog kev pab cuam.

nrog pab kev koom tes

Yog li ntawd, xav txog tsab ntawv "khaub thuas hu" (qauv). Peb hu tus tswv ntawm lub bakery, thiab muab nws mus yuav croissants los ntawm peb tus kheej ntiag tug bakeries. Qhov loj tshaj plaws yog dab tsi peb yuav txhawb cov miv sab neej yav tom ntej tus khub, - lub zeem muag ntawm sawv daws pab koom tes.

Hu thiab tam sim ntawd nteg tawm lub essence ntawm qhov teeb meem: "Peb muaj koj nrog pab kev koom tes." Tab sis hais tias yog tsis yog txhua txhua. Tam sim ntawd substantiate "muaj croissants, thiab qhov no yog pov thawj los ntawm cov piv txwv ntawm dozens ntawm peb cov neeg koom tes, yuav ua rau kom koj muag khoom los ntawm 15%."

bakeries profitability yog tam sim no kuj tsis tshua muaj - feem ntau ntawm cov kev sib tw. Thiab vim hais tias tus tswv ntawm lub tsev kawm ntawv tsawg kawg yog mloog mus rau lub ntsiab lus. Uas, ntawm chav kawm, "peb yuav sib tham nrog koj nyob rau hauv tus neeg." Tag nrho. Tom ntej no mus ua lag ua luam pib off-line muag khoom hom kev kawm. Cov tsab ntawv "khaub thuas hu", ib tug qauv ntawm cov uas peb tau kawm, ua tiav raws li nws txoj kev ua.

Muag neeg saib xyuas yog yuav los qhia cov graphs yuav tsum tau qhia: croissants nyob rau hauv nws cov nqi ya thiab cov neeg siv zoo yog hom phiaj haum rau lub bakery ntawv qhia zaub mov. Thiab vim hais tias lawv muaj kev koom yuav nrog rau lwm yam hom ntawm cov tshuaj yej ncuav pastries, uas nws thiaj li yuav tsum kom cov pace ntawm kev muag khoom.

ntau cov neeg muas zaub

Cov nram qab no tsab ntawv, peb yuav pabneeg li ib qho piv txwv - Sab raws li nyob rau hauv lub zeem muag ntawm luring ntau cov neeg muas zaub. tsab ntawv template "khaub thuas hu" tej zaum yuav muaj cov nram qab no nqe lus. "Peb muaj ib yam khoom uas yuav zoo heev nthuav koj lub hom phiaj cov neeg tuaj saib" - muaj cov tshuaj yeeb dej caw ntawm lub rooj plaub no tus tswv ntawm lub bakery. Tsis txhob hnov qab mus ib zaug dua xa mus rau lub kev ua ntau cov neeg koom tes. Tom ntej no - lub rooj sib tham, uas yog xa mus rau ib tug tej tus neeg saib xyuas. Peb siv ib tsab ntawv "khaub thuas hu" pov tseg.

Feem ntau cov yuav, ib tug saib xyuas ntawm ib tug lub rooj sib tham nrog tus tswv ntawm lub tsev tsom ntsoov rau qhov tseeb hais tias nrog lub advent ntawm cov ntawv qhia zaub mov bulochnoy croissants neeg pab pawg neeg augmented los ntawm cov neeg uas txaus siab rau high-quality khoom qab zib - cov me nyuam, cov neeg laus. Nyob rau hauv qhov tseeb, vim rau qhov cov tib mechanism yog yuav nce thiab nyiaj tau los.

Kuv paub txhua yam hais txog koj

Thiab ib tug ntau nthuav kev xaiv. Nws yog raws li nyob rau hauv lub peev xwm los xav tsis thoob lub interlocutor paub txog qhov tseeb nyob rau ntawd. Txawm li cas los, lawv cov validity yuav tsis ua si ib lub luag hauj lwm. Yog vim li cas? Saib cov piv txwv.

"Nyob zoo. Peb pom tias koj bakery specializes nyob rau hauv lub qhov muag ntawm tshiab croissants nyob rau ncuav tsis xyaw keeb ua khob noom cookie. Nws yog heev tsawg ya. Koj puas xav pauv kev?"

Tus tswv ntawm lub bakery, thiab txawm muaj tsis muaj kev xav hais tias nws lub tuam txhab bakes croissants tsis muaj poov xab, yam tsawg kawg tag. Tab sis pom zoo nrog lub siab yuav qhov muaj tseeb ntawm lub rooj sib tham, raws li cov interlocutor rau nws yuav tsum tau ib tug neeg uas yuav nyiam qhov no technology tuas. Uas yuav ua tau zoo kawg rau kawm tau li cas qab ci croissants! Yuav luag yeej yuav ua tau ib tug lub rooj sib tham qhov twg qhov muag saib xyuas ntawm peb bakery yuav txaus siab rau ib tug croissant neeg ua mov ci, tab sis yuav tsis qhia rau nws daim ntawv qhia. Txawm li cas los, cov ntawv cog lus rau cov mov ntawm ci yuav tas kos npe rau.

Piv txwv kev muag khoom

Peb tau suav hais tias yog kev xaiv uas hu rau hauv tsab ntawv siv rau lub hom phiaj ntawm lub rooj sib tham. Nyob rau hauv no tseem ceeb. Tam sim no, sim mus kawm qhov teeb meem no rau hauv uas yog siv (yog hais tias nws yog txiav txim siab los xyaum "khaub thuas hu") muag scripts. Qhov ntawd yog lub hom phiaj ntawm qhov kev sib tham - tsis muaj qab-up lub rooj sib tham, thiab qhov xaus ntawm tej yam contractual npaj hauv xov tooj.

Noj cov piv txwv ntawm ib ya li hauv Internet. Qhov kev pab no - ib qho ntawm feem nrov nyob rau hauv Russia. Kev sib tw yog siab txaus (txawm hais tias tus muaj zog txoj hauj lwm ntawm monopoly), thiab ntau cov neeg siv nquag hloov ib tus kws kho mus rau lwm lub, thaum lawv hnov hais tias qhov chaw cov nqi rau tus ceev tib yam tsawg los yog kev twb kev txuas zoo.

Lub ntsiab kev pom zoo no - tam sim ntawd siab rau lub sib tw zoo ntawm lub tswv yim. Yog hais tias tus kws kho mob tuaj yeem precisely, piv txwv li, hais tias tus nqi yuav qis tshaj lub lag luam nruab nrab, los ntawm 20%, qhov no fact yuav tsum tam sim ntawd ncha moo. Yog hais tias tus neeg ntawd hais lub npe ntawm tus kws kho mob, nws tsis yog tsim nyog qhia kom meej hais tias qhov no muab kev pab loses nyob rau hauv tus nqi ntawm peb lub tuam txhab. Nws yuav tsum kaw diplomatic kab lus "koj tus kws khomob ua hauj lwm nyob rau hauv lub nruab nrab ua lag luam tus nqi." Me zajlus kom xaus tus neeg yuav ua li cas kuv tus kheej, thiab ib tus neeg hu yuav hwm mus rau lub yav dhau los xaiv: yog hais tias ib tug neeg yav tas los pom ib tug neeg muab kev pab nrog ib tug ua lag luam nruab nrab nqi, ces dab tsi yog tsis ncaj ncees lawm nrog? Txawm li cas los, peb yuav muab cheaper. Yog hais tias nws yog, ntawm chav kawm, peb lub ntsiab kev sib tw kom zoo dua. Tivthaiv, uas yuav tsum tsis txhob muaj npaj rau kev siv los ntawm cov Thawj Tswj kev nyob rau hauv lub ya ntawm telecommunications kev pab tsab ntawv "khaub thuas hu," - ad. Yuav tsum suab ib lub tswv yim - mus cuag. Los yog tawm hu cov ntaub ntawv rau daim ntawv thov.

Leejtwg ntxiv uas yuav pab tau tawm "khaub thuas hu" tsab ntawv? Realtors, ntawm chav kawm. Txawm li cas los, nyob rau hauv ntau ib ntu - coj mus muag av. Rau kev yuav khoom ntawm qhov rau cov neeg uas yuav hu rau lawv tus kheej. Ib yam li ntawd, cov ua kom pom tseeb yog nyob rau hauv kev sib tw zoo ntawm cov chaw ntau lawm los yog chaw ua hauj lwm. Cov no tej zaum yuav nyob rau hauv lub nroog qhov chaw, nyob ze rau lub subway, nyob ze rau tej khw, thiab lwm yam Txij li thaum nws tsis yog, raws li yog cov ntaub ntawv nrog muab kev pab txog tus txheem ntawm nws kev mus rau lwm lub hom (feem ntau yog), cov neeg muag khoom yuav ua tus neeg muas zaub zoo li cas nws xav tias hais txog qhov tam sim no xauj nws thaj chaw. Thiab yuav ua li cas khav ntawm lawv tus kheej.

Scripts zoo tus cwj pwm zoo

Yuav ua li cas yuav ua tau lub hom phiaj ntawm tej sawv nyob rau hauv pem hauv ntej ntawm ib tug kev muag khoom manager, nws yog qhov tseem ceeb kom muaj tact thiab courtesy nyob rau hauv kev soj ntsuam txog nrog cov interlocutor. Txawm yog hais tias nws tsis tau, preferring kom tau raws li qhov hnyav nqe lus. Nyob rau hauv Feem ntau, lub interlocutor yog heev tau los sis tus yam siab ntsws txoj kev uas muaj txhawb rau ib tug ntau constructive kev sib tham.

Yuav ua li cas lwm tus yuav yog ib tug kos npe rau ntawm zoo tus cwj pwm zoo nyob rau hauv lub "khaub thuas" xov tooj muag khoom? Lub correctness ntawm cov lus. Yog tsis muaj tseeb hais tias "wb sim" thiab "peb muab rau koj." Tsis "koj xav tau", thiab "tej zaum koj yuav xav mus rau", thiab lwm yam Ua ntej koj yuav siv lub tsab ntawv, koj yuav tsum tau xyuas nws rau diplomacy formulations.

Nws yog ib qho tseem ceeb kom tiav qhov kev sib tham zoo heev, txawm yog hais tias nws tsis ua rau cov kev kawm no. Nws yog yuav hais tias qhov no tib neeg yuav tsum hu xov tooj rov mus rau tib lub tswv yim, tab sis nrog ib tug tshiab mus kom ze los yog ib tug sib txawv tswv yim. Nws yuav zoo yog hais tias tag nrho cov npe Muag neeg saib xyuas yuav tsum txuam nrog courtesy thiab tact.

Yog li, high-zoo scripts yuav tsum ua raws li cov tswv yim pom zoo saum toj no. Lub ntsiab mob ntawm lawv cov kev siv - tshaj plaws automation tsab ntawv kev sib txuas lus. kev muag khoom manager, nyob rau hauv tus, yuav tsum cia li ua raws li cov ntawv nyeem, nyeem nws nyob rau hauv qhov tseeb suab. Cov tsab ntawv yog feem ntau los pab txhawb lub chaw ua hauj lwm ntawm ib tug kws muag khoom. Qhov no yog tsis yog ib tug theoretical ntawv qhia thiab cov tswv yim uas tsim los paib tau.